Another useful technique is called “broken record”, where you basically keep repeating the same answer. If someone is persistent and keeps repeating requests, its tempting to keep finding new ways of saying no. This gradually dilutes your response and makes you bring in excuses and apologies. So if at the request from a colleague is […]
Read the full article →
The other day I asked if you were a “yes” person, as sometimes saying no can prove very difficult. If you lack confidence, you avoid the straight no, and offer up excuses – creating more complex and apologetic replies when these are batted back at you.. However, a simple “no” can be interpreted as quite […]
Read the full article →